Our Four Centres of Excellence
Digital Public Health (DPH)
Digital Public Health (DPH) ensures that Health Service Providers - doctors, nurses and frontline workers - use digital technologies to provide seamless and efficient healthcare. It is a transformative approach to addressing critical challenges such as inefficient administration, low digital capability, and poor service delivery. It focuses on delivering the right information, skilled professionals, and timely services to improve health outcomes. Key interventions include Integrated Patient Care (Creating an integrated continuum of care by enhancing digital tools and skills for healthcare workers), and Service Delivery Intervention (accelerate healthcare delivery at the last mile through innovative, practical solutions). Through this CoE, our long-term vision is to enable digitization of 2000 health facilities in 5 states with 50,000 digitally empowered workforce.
Distributed Governance (DG)
Distributed Governance (DG) ensures access and use of real-time data for key decision makers across levels, improving their agency to take data-backed decisions and effectively influence health outcomes. Our interventions under it aim to promote data democracy and move away from isolated data systems, fostering a culture that prioritizes data quality and analytics. Through Virtual Field Support (VFS), we provide targeted support to Program Management Units (PMUs) and healthcare providers, strengthening their ability to drive better health outcomes at the community level. We also work to re-engineer PMUs to establish data-driven governance, encourage decentralized planning, and improve collaboration between departments at the state and district levels. Our supportive supervision approach replaces traditional, ad-hoc evaluations with mentorship and data-based monitoring, using digital tools to improve the quality of service-delivery in public healthcare facilities
Government Institution Strengthening (GIS)
Government Institution Strengthening (GIS) strengthens institutional capabilities to harness digital technologies for efficient administration. It focuses on improving service delivery by optimizing administrative capabilities and boosting productivity. It involves three key roles: First, building an Integrated Digital Health Ecosystem to enhance coordination and data interoperability through digital infrastructure like portals and dashboards. Second, strengthening processes and systems to consolidate and manage data, ensuring timely access to critical information and improving operational effectiveness. Third, providing technical advisory to build staff capability, streamline tasks, improve prioritization, and reduce errors and resource inefficiencies.
Citizen and Community Engagement (CCE)
Citizen and Community Engagement (CCE) empowers citizens and communities with innovative digital tools, digital capabilities and relevant health information to improve their engagement with the health system. The goal is to enable them to actively engage with the health system, make informed decisions, and take greater ownership of their healthcare, leading to improved health outcomes. It focuses on three key pillars: Information Dissemination (offering a digital gateway to entitlements, schemes, and services), Demand Generation (facilitating effective and holistic citizen engagement through an accessible one-stop platform), and Participated Governance (catalyzing positive change by giving citizens a platform to voice concerns and engage in decision- making through our Public Grievance Redressal system, driving inclusive governance and solutions).